Tata Tele Business launches cloud communication solution for enterprises


New Delhi: Tata Tele Business Services (TTBS) has introduced a cloud-based enterprise solution for hybrid connectivity between employees, customers and vendors across various platforms.

Smartflo, which offers seamless communication, is a quick set-up solution with zero installation charges and no capital expenditure investment.

Its features include intelligent routing of customer calls, voice to text conversion, call sentiment analysis, API integration with all enterprise applications, quality checks through live call barge-ins, on demand scalability without additional capex and in built security.

“Smartflo comes with an uptime guarantee of 99.5% backed by TTBS 24X7 managed service capabilities and trust, ensuring uninterrupted business continuity,” the company said in a statement on Tuesday.

Harjit Singh, President – Enterprise Business, Tata Teleservices said, “Smartflo is an anytime, anywhere, flexible suite of cloud communication solutions. It optimizes connectivity, helps build operational resilience and enables businesses to deliver better customer experiences across channels,”

“With its comprehensive and advanced features, it is well equipped to fulfil the emerging needs of enterprises. With increasing number of businesses looking at cloud-based platforms to engage with customers, TTBS is well positioned to seize this large and emerging opportunity,” he said.

The solution which is suited for startups to large enterprises, has seen a strong customer interest across industry verticals like BFSI, IT/ITES, Manufacturing, Education, Fintech, Logistics and E-commerce, the company said.

In the new normal, TTBS has strengthened its portfolio of enterprise grade solutions such as cloud-based solutions, collaboration solutions, IoT, data management and cybersecurity solutions across industries, the release said.

As per Gartner, the cloud telephony market is estimated to grow 18% in 2021 as telephony investment priorities shift to cloud.

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